Home Page

Health Care Complaints Commission Building Picture

The Health Care Complaints Commission will be closed from 5pm Friday 22nd December 2017, and will re-open at 9am on Monday 8th January 2018.

Please note that the Commission is not in a position to respond to any inquiries and complaints during this closure and we encourage you to contact us again after the 8th of January.

If you have an immediate health problem please contact Healthdirect Australia on 1800 022 222 to speak to a Registered Nurse or contact the Emergency Department of your local hospital. If you require urgent assistance, please contact Emergency Services on 000 (triple zero).


28 September 2017

Public Warning under s94A of the Health Care Complaints Act 1993: Unsafe and Illegal Practices in Beauty and Cosmetic Clinics
 

The Health Care Complaints Commission has issued a public warning under s94A of the Health Care Complaints Act 1993 regarding unsafe and illegal practices at beauty and cosmetic clinics.

The Commission is concerned about complaints regarding cosmetic procedures being undertaken in cosmetic clinics and the risks to the health and safety of people attending those clinics.

The Commission is also involved in joint operations with the NSW Ministry of Health’s Pharmaceutical Regulatory Unit to inspect beauty/cosmetic clinics in a number of areas across Sydney to examine their operations and identify and address any areas of non-compliance.

In NSW consumers are increasingly spending money on a range of cosmetic services. These services include a range of skin penetration procedures including micro-needling and Platelet Rich Plasma treatment, non-surgical breast and hip enhancements, nose bridge lifts, double eyelid suturing and anti-ageing facial treatments. The procedures often include the administration of Schedule 4 prescription-only medication including Botox and Dermal fillers, in addition to anaesthetic medications.

The issues raised in the complaints included:

  • the use of products and devices that are not on the Australian Register of Therapeutic Goods (ARTG), which have been unlawfully imported from countries such as China and South Korea
  • the administration of medications by non-registered and unqualified persons, when these medications must be prescribed to the patient by a registered medical practitioner.
  • Consumers who receive treatment in these circumstances are taking unnecessary risks that could ultimately lead to life changing injuries or, as in the recent tragic incident at a Chippendale beauty clinic, even death.

    The Commission strongly urges those individuals seeking cosmetic procedures or cosmetic surgery to be vigilant in their research prior to proceeding. In all cases the following factors should be considered before committing to the procedure or surgery:

      1.Is the procedure supported by a practitioner who is appropriately qualified, experienced and accredited?

      2.Is the facility appropriately registered, infection controlled and equipped?

      3. Are you having cosmetic surgery and what are the regulatory requirements for it?

      4. Are you appropriately informed in terms of what the procedure involves, its possible outcomes and the risks and complications?

      Click here for more information 

     Please find attached for translation to Mandarin

    Latest News and Media Releases

    Latest News and Media Releases

    28 Nov 2017
    RN Michelle Gallard – Stage 1 - Professional misconduct - impairment proven
    RN Michelle Gallard – Stage 1 - Professional misconduct - impairment proven
    28 Nov 2017
    Dr Philip Stephens – Unsatisfactory professional conduct
    Dr Philip Stephens – Unsatisfactory professional conduct
    8 Nov 2017
    Mr Matthew Farrell – Stage 1 - Professional misconduct
    Mr Matthew Farrell – Stage 1 - Professional misconduct
    6 Nov 2017
    Dr Osman Qadri – Registration cancelled - Professional misconduct
    Dr Osman Qadri – Registration cancelled - Professional misconduct
    6 Nov 2017
    Dr David Norus - Professional misconduct
    Dr David Norus - Professional misconduct
    5 Oct 2017
    Dr Phillipa Rickard – Professional misconduct
    Dr Phillipa Rickard – Professional misconduct

    More Media Releases...

    Subscribe to media releases